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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-03-2017 03:48 PM

HP Recommended
Product: Laserjet M3027x
Operating System: Microsoft Windows 7 (64-bit)

I have a HP MFP model Laserjet M3027x.

 

The issue:

Scan and Fax 'buttons' on touch screen is greyed out with a bang symbol (!). Pushing either button display an error code 30.1.34-scanner failure.  The printer is working fine.  The scanner assembly also appears to be working fine except it is not able to communicate with the formatter board.

 

The scanner assembly seems to be working:

1) when I lifted the ADF cover, scan bar lights up and move

2) when I put document in the ADF, the LED on the side of the ADF lights up

3) on power-on, scan bar lights up and moves.

 

What I have done so far:

1) Reflash the firmware

2) reseated the the scanner ribbon on the formatter board.

3) attempted to perform a "scanner calibration" in the admin menu. When it told me to place the printed page on the ADF and then press OK, it acted as if nothing was placed on the ADF. (ADF LED lights up when I place the paper in the ADF so ADF did detect paper was place in it) Message said "printed page must be placed on ADF before pressing OK". So clearly the scanner assembly is not communicating with the formatter.

4) I have searched the web already, this post is my last option.

5) Yes.. if I have spare parts laying about I would try replacing the formatter and/or scan assembly, but I don't have those parts.  Seems like a simply issue.

 

What I like to know...

1) where should I look?

2) which component is suspect?

3) any past experience with this issue?

 

 

 

 

 

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