cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
GAB-GWEN
New member
2 1 0 0
Message 1 of 4
2,187
Flag Post

Laserjet Pro M102W not installing properly

HP Recommended

I was installing my new Laserjet pro M102W and had a trouble.

Software was installed properly using the CD that the printer arrived with.

But when I connected the printer as specified in the procedure, an error occured.

 "Cannot Install Hardware

   There was a problem installing this hardware:

            HPHP LaserJet M101-M106

   An error occured during the installation of the device

   The system cannot find the file specified."

 

I already tried to restart the pinter and PC but nothing works.

Can you help me out?

 

3 REPLIES 3
sandytechy20
HP Support Agent
HP Support Agent
27,939 27,784 1,519 1,609
Message 2 of 4
Flag Post
HP Recommended

@GAB-GWEN

 

Welcome to the HP Forums. I would be happy to help you with your HP LaserJet Pro M102w printer. I understand that you are unable setup the printer and you have already done some preliminary troubleshooting. I would like to help you resolve this issue. 

 

However, I will need a few details to provide an accurate solution,

  • Which operating system is installed on the computer?
  • How is the printer connected to the computer, USB or wireless?

Reply with the result of the above-mentioned steps, for further assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
GAB-GWEN
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Computer OS is XP

it is connected via USB

Was this reply helpful? Yes No
A4Apollo
Retired
Retired
17,747 17,497 1,301 2,102
Message 4 of 4
Flag Post
HP Recommended

Hi! @GAB-GWEN, I am the MrRobot. It looks like you were interacting with @sandytechy20, but he is out of the office today so I'll take over from here.

 

I appreciate your efforts for trying out the steps.

 

As you mentioned the issue still persists after trying out the steps.

 

Please try the steps recommended below to solve your issue.

To update Windows by installing the latest service packs, visit the following Web site, and then select the version of Windows that you are using:
http://support.microsoft.com/sp
After you install any available service packs, again try to install the device.


Method 2: Replace the Driver.cab file with the original version of the file from the Windows installation disk, and then remove and reinstall your hardware device

Uninstalling the Printer from the computer.
1> In Windows search for and open Programs and features
2>Select your HP Printer
3>Select Uninstall
4>In Windows, search for and open Devices and printers.
5>In the Devices and Printers windows look for your HP Printer.
If you see it listed right-click on it and choose 'Delete or 'Remove Device'
6>Open up the run command with the "Windows key +R" key combo.
7>Type printui.exe /s and click ok
8>Click on the "drivers" tab.
9>Look for Hp Printer driver.If you see it Click on it and click Remove at the bottom
10>Select Ok
11>Select Apply and Okon the Printer Server Properties windows
12>Close Devices and printers.

 

Please update the printer drivers using this link.

 

 

Let me know if this helps!

Have a great day ahead! 🙂

A4Apollo
I am an HP Employee

Was this reply helpful? Yes No
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation