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jaichele70
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Message 1 of 4
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Laserjet Pro MFP M125nw poor quality scanning. Image is light and/or faded

HP Recommended
Laserjet Pro MFP M125nw
macOS 10.12 Sierra

Hello,

 

I bought my Laserjet Pro MFP M125nw new overseas. It came with a cracked screen on the scanner, so it had to go to a local, HP connected repair shop. Ever since then, the scan quality is weak, light, faded-looking. I have an identical unit in my office so I can easily see the difference.

 

Any ideas? Can this be calibrated somehow? Was the repair job a crappy one?

 

Thanks for any guidance.

 

Justin

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A4Apollo
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Message 2 of 4
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Hi! @jaichele70, Thanks for stopping by HP forums!

 

I understand when you scan from your printer you get poor quality.

 

Don't worry I'd like to help you out.

 

Did you make any changes to your printer?

 

Does the issue persist when you try to make a copy from your printer?

 

As you mentioned you have replaced the scanner glass from a local store, HP would recommend only to use HP genuine parts.

 

There are chances the part you have replaced is not compatible or incorrect part.

 

However, please try the steps recommended below.

 

If your printer has an automatic document feeder (ADF), dust or paper residue on the rollers or separator pad inside the ADF can result in scan quality issues. Open the ADF, then clean the ADF rollers and separator pad.
   NOTE:
The location of the ADF rollers might be different depending on your printer, but the following steps still apply.
Gather the following materials:
A clean, lint-free cloth, or any cloth that does not come apart or leave fibers
Distilled, filtered, or bottled water (tap water might damage the printer)
Remove the original document from the ADF.
Turn off the printer.
Disconnect the power cord from the rear of the printer.
Open the ADF cover.
Find the paper pick rollers and the separator pad inside the ADF.

 

Refer this article to further troubleshoot scan quality issues.

 

 

If the issue still persists after trying out the steps.

 

It is a hardware issue with the printer, please contact HP support for service options.

 

Link to contact HP.

 

 

 

I'll watch your reply!

Have a great day ahead! 🙂

 

 

A4Apollo
I am an HP Employee

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jaichele70
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Hello,
Thanks for getting back with me. I'll comment below....

 

@A4Apollo wrote:

Hi! @jaichele70, Thanks for stopping by HP forums!

 

I understand when you scan from your printer you get poor quality.

 

Don't worry I'd like to help you out.

 

Did you make any changes to your printer?

 

No, I have not made any changes to the printer whatsoever. Just installed it and used it.

 

 

Does the issue persist when you try to make a copy from your printer?

 

Yes, it persists. Copies are also faded/not as clear as on my very same unit at my office.

 

 

As you mentioned you have replaced the scanner glass from a local store, HP would recommend only to use HP genuine parts.

 

Well, since it was brand new and cracked, it went through what are official HP service partners here in Tunis, Tunisia, so they should have only used HP parts.

 

I will say that, since it was purchased broken, I was disappointed that the decision was to fix it instead of replace it. I asked about this, but, locally, they do not operate according to standard customer service practices. What a letdown.

 

 

There are chances the part you have replaced is not compatible or incorrect part.

 

However, please try the steps recommended below.

 

There is no ADF....you have to manually  put documents on the scanner glass.

 

If your printer has an automatic document feeder (ADF), dust or paper residue on the rollers or separator pad inside the ADF can result in scan quality issues. Open the ADF, then clean the ADF rollers and separator pad.
   NOTE:
The location of the ADF rollers might be different depending on your printer, but the following steps still apply.
Gather the following materials:
A clean, lint-free cloth, or any cloth that does not come apart or leave fibers
Distilled, filtered, or bottled water (tap water might damage the printer)
Remove the original document from the ADF.
Turn off the printer.
Disconnect the power cord from the rear of the printer.
Open the ADF cover.
Find the paper pick rollers and the separator pad inside the ADF.

 

Refer this article to further troubleshoot scan quality issues.

 

I tried the steps that apply to no avail.

 

If the issue still persists after trying out the steps.

 

It is a hardware issue with the printer, please contact HP support for service options.

 

Link to contact HP.

 

 Ok, I'll contact HP.

 

Thanks!

 

Justin

 

I'll watch your reply!

Have a great day ahead! 🙂

 

 


 

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A4Apollo
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Message 4 of 4
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@jaichele70, Thanks for getting back to us, I was waiting for your response.

 

I appreciate your efforts for trying out the steps.

 

You cannot walk into any HP service centers and get the printer fixed.

 

You have to contact HP support and they will set up a service only then you can get your printer fixed.

 

So the store where you got your printer fixed might have replaced the part with an incorrect or incompatible part.

 

Please contact HP and get the printer serviced.

 

 

Have a beautiful day ahead!

Take Care! 🙂

A4Apollo
I am an HP Employee

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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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