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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-23-2016 12:42 AM

HP Recommended
Product: Laserjet Pro 1108
Operating System: Microsoft Windows 10 (64-bit)

Hello there, My HP LaserJet P1108 printer is not installing driver packages in windows 10 Home OS, The smart install wizard just disappears after the extraction process is finished.

 

Things I tried to Tshoot the issue, yet it's not resolved;

 

1) Downloaded and tried the full driver feature set from HP support center (file named: hp_LJP1100_P1560_P1600_Full_Solution-v20120831-50157036_SMO - 143MB), still the installation crashes (see Windows 10 screenshot file)

 

2) Tried to install drivers in Windows 7 ultimate (a virtual machine), it worked flawlessly, So i tried the compatability troubleshooter in windows 10, yet no change.

 

I attached the event log files regarding the Installation processes and screenshot, please take a look and help me, Thanks in advance.

 

 

Event Log files download link :

 

https://onedrive.live.com/redir?resid=975D8C637D7F164E!423&authkey=!ALCX8r8Q4q59bDI&ithint=file%2czi...

 

Screenshots:

 

Windows 10 Installation crash:

 

Win 10 error.png

 

 

1 REPLY 1

‎05-23-2016 07:24 PM

HP Recommended

Hi @Rayappan,

 

Thanks for reaching out to the HP Support Forums for a solution to your installation issue.

 

I understand that you are trying to install an HP LaserJet Pro P1108 Printer on a Windows 10 computer but the installation software crashes. I would like to help with that.

 

I would start by making sure all Windows 10 Updates have been completed.

 

Next, I would unplug the USB cable and uninstall all printer related software and drivers. Here is a support document that can be used for reference if needed - Uninstalling the Printer Software (Windows).

 

Once the uninstall is completed restart the computer and printer.

 

It looks like you had the right installation file. Try the installation again. Here is a like to the download page just in case you would like to try the download again - HP LaserJet Full Feature Software and Driver.

 

Please let me know if this resolves the issue, or if you require further assistance.

 

In fact, if this helps you to reach a solution please click the "Accept as Solution", and the "thumbs up" buttons down below in this message. 🙂

 

Thanks!

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping.


rb011
I work on behalf of HP

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