Latch that holds the ink cartridge broke while changing the cartridge

[NJScourf]

While my grandfather was trying to change the black ink cartridge on his printer, the latch covering the cartridge broke in half. Are we able to replace this/can a part be sent out? I have seen a similar post to this on this forum and the responce was to contact HP support as this is a hardware issue. I cannot seem to find a way of contacting a human regarding this and have been unable to find how to get a case number.
Please help!

[The_Fossette]

Hi @NJScourf

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you want to purchase the cartridge latch.

I’d love to help!

You can purchase the cartridge latch from the part store website or by contacting our phone support.

Below is the link to the part store.

http://hp.care/2bAvpq6

Follow below steps to contact phone support.

Step 1. Open link:  www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click on - HP contact options - click on Get phone number

Hope that answers your question and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!