• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-31-2017 08:52 AM

HP Recommended
Product: HP LaserJet M4555 MFP

Hello

 

I am constantly getting the printer event log error 13.B2.DX, Late to registration jam, from tray X

 

This has been happening for several weeks intermittently. The jam itself is on the side door of the printer, as it emerges from its tray. The paper remains flat and not crumpled but triggers the error and pauses the print job

 

I've followed the guide on the error (http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c04577373) and have replaced all rollers, yet the error still occurs

 

Would anyone be able to shine some light on this problem?

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.