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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-18-2017 03:33 AM

HP Recommended
Product: 364XL Ink Cartridge

I purchase a set of 364XL print cartridges and when I opened them I discovered that the yellow cartridge was leaking from the top. (see picture)

 

WP_20170218_09_49_24_Pro_LI.jpg

 

The HP support system doesn't recognise the model number for the cartridges so I can't progress there.  

 

Could someone please advise as to what I should do.

 

I should also add that I urgently needed to print something so I have had to use the catridge temporalily.  

 

 

Related to this I also have quite yellow hands now.  Does anyone know how best to remove the ink?

 

Thanks.

1 REPLY 1

‎02-18-2017 03:49 PM

HP Recommended

@LeakingPrinterP

 

This is a great location to get assistance! I read your post and see that the HP 364XL cartridge is leaking. I would like to help you.

 

This is a hardware issue.

I request you to contact HP phone support for assistance on this.

 

Cheers.

Sandytechy20
I am an HP Employee

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