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‎02-24-2019 02:17 PM - last edited on ‎02-24-2019 07:28 PM by Retired

HP Recommended

I have the same problem. I'm afraid I'm going to break it when I try to open it to replace the ink. What can I do? Thanks!

1 REPLY 1

‎02-26-2019 11:47 AM

HP Recommended

@VT-Tree

 

Welcome to HP support community.

 

Follow step 2 in this HP document to replace the cartridge:- Click here

If you are still facing the issue, then it must be a hardware issue.

 

I request you to talk to HP support.

They might have multiple options to help you with this.

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

 

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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