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HP Recommended

My printer says "load paper" even when paper is loaded in the tray.

1 REPLY 1
HP Recommended

Greetings @treekimble

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are getting load paper message on your printer. Maybe I can help if you could provide more details. 

Have you tried to restart the printer?

Which printer are you using?

Have you checked the printer settings to make sure you have selected the correct paper size and type of paper?

Are you able to make a copy on the printer?

 

Recommend you to perform a hard reset on the printer. 

Disconnect the power cord of the printer.

Leave it idle for a minute.

If you are using a surge protector, disconnect it and connect the printer to the wall outlet directly. 

Turn the printer ON and check. 

 

For better assistance, please provide the requested information. 

 

Keep me posted.

 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Please do post your technical queries on our Forums for assistance. 

Good Luck.

Chimney_83
I am an HP Employee

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