When going to print a document the printer makes a loud horrible clicking noise, then prints but often jams the paper. Have tried unplugging everything to reset it and have even removed the 2 ink cartridges and replaced them. No luck! Any help appreciated!
Please check for carriage jam issues and perform all the relevant steps from the document for carriage jams.
If it does not get resolved, then the printer has a hardware issue and needs to be replaced. This needs to be done by contacting Hp phone support via this link: http://hp.com/contacthp please select the country and follow the on-screen instructions. They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care now and have a superb week ahead. 🙂
DavidSMP I am an HP Employee
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.