M1212nf fails to initialize after firmware update

[Reinhardt]

Hi again,

Please respond as in what to do and buying another printer out of my pocket for the client because of YOUR software that screwed it up is not going to happen, I think HP should be take responsibility and just help fix the **bleep** problem. How difficult can it be to reprogram the firmware chip .. ?

Please help

[pcwizard]

Hi Reinhardt, 

I saw your post and forwarded it to the right people for their review. You should hear back from someone shortly.

[Irokee]

Mr pcwizard,

Please remenber that this is a world wide issue and many people have found that they have a worthless HP printer and gets no support....

I will click the "Kudos star" when I can see something is happening.

The same goes for "Accept as solution"... I will mark it when it is solved.

have a great day.

[dlin04]

pcwizard,

I am an IT professional and a purchasing agent for a mid-sized enterprise organization. We use all sorts of printers from high volume production critical machines to the lowly HP M1212nf, depending on our needs at different locations and uses. I am writing to provide you with valuable information that you can provide to the 'right people' for review. One of our units has fallen prey to the deceptive, misleading, and unwanted practice of firmware updates bundled without information or option in the driver software.

First: what was searched for on HP's website was a print driver, what the file masquaraded as was a print driver, what we executed and intended to run was a print driver.

What we wanted was a print driver. I cannot be more clear about this. If we wanted a firmware update, that's what we would have searched for, that's what we would have downloaded, that's what we would have executed. There is no excuse for both bundling and forcing execution of a firmware update in what was supposed to be a print driver. HP made what was supposed to be 'safe' software that was not supposed to affect our printers into a printer-killing control switch from HP central. If you want to bundle firmware updates, that is fine, but HP had better make it an option.

Second: your firmware killed our printers - if HP will not take the time to make this right, it is the definition of bad faith in the customer-business relationship.  Be prepared to lose millions in sales because the users of this entry-level machine will remember this throughout the rest of their lives. It's not just new printers, it's supplies, it's everything that carries the HP brand.

What I can tell you is that if I see this behavior in any other HP product, I will pull the plug on my organization's relationship with HP products and every other organization I will become involved with in the future - unless, of course, all of HP's competitors adopt this non-sensical and repulsive practice (not just of forcing unwanted firmware updates, but if HP does not respond in good faith to breaking their customer's products).

I think I can speak for all of us when I say that we are eagerly awaiting HP's actual response to their forced breaking of the products we purchased in good faith. By the way, a bunch of us can't print our letters to respond to this outrage, so our attention span on this matter will be kind of short.

David

[Reinhardt]

101% accurate response, I and the company I own, who has more than 1000 clients with friend will not tolerate this bull .. I will make it a goal to not sell HP products anymore, this CLIENT of mine didn't even buy it from you, but "I" WILL make sure he doesn't make use of ANY HP products again ... till further notice. And the way HP treats clients on the phone hmmm , my GOD ... I wont even treat any homeless begging person on this earth like that, keep your product untill you redeem yourselves.

[redcyclonenc]

I’ve got the same issue,

Attempted to install the software to a computer… During the install everything proceeds as normal, and the install completes and a demo page is sent to the printer. I notice that the printer is now “initializing” and watch it for a few, and it is now stuck in this loop where is goes to “initializing” and then back off, then back to “initializing” and so on.

I performed the few troubleshooting steps offered in the forums, but like everyone else, nothing worked.

Even though I know the printer to be out-of-warranty, I decided to call HP, I mean, surely downloaded software from HP should not break the printer…

I found the HP support number, and explained the problem to the technician, who then informed me that my printer was out of warranty, and I would need to call paid support, or purchase a new printer.  I tried explaining that HP’s software caused the problem, and it should not be a warranty issue, but I couldn’t get other response than, it’s out of warranty, we can’t help you.

[Boguslaw]

redcyclonenc,

even if you paid for the out-of-warranty technical support, they would not give you any working solution, because they don't have one, but they would charge you anyway

[redcyclonenc]

so, i got a forum message from:

{Content Removed}

[name redacted by the man] 
 the person that contacted me was from HP and had 'Executive' in part of his title, and 'customer relations' in another part.  

had anyone read the forum post, they would have seen that i already did all that, i am sick of this. HP basically inserted a kill-code into the software which rendered my printer useless, and expects me to pay for out-of-warranty support (which will not even fix the issue), or buy another printer.

{Content Removed}

[content redacted by the man] 

 this email basically told me to contact customer service @ the 1-800-hp-invent number, and have them help, and then if my printer was out of warranty to contact the other number and pay for out-of-warranty repair.

[redcyclonenc]

the proper thing for hp to do would be to take responsibility for their faulty drivers, and fix our printer. Who includes a firmware update in a driver package?@#!@@!~!

[Boguslaw]

It appears that HP is sittig quiet, waiting until the "matter goes away" and eveybody forgets about this. How long can it take to make a decision that they goofed ad are responsible for damages? This printer is not their core business, but it reflects on their market opinion, so what is more costly? If you all stop complaining and wait for their solution, the solution will never come. Also other users who experienced the same problem and just read the posts without adding anything, would help HP to forget the issue and wave it aside