M12w - Sleep/Auto-off

[Dave_Majak]

Hello,

Is there a possibility to turn off sleep or auto-off setting?

It is very unconvinient to manually turn on a printer few times a day, when you want to print.

Printer is configured for Wi-Fi and when you print to a sleeping or automatic turned-off printer, it shows error.

[Dvortex]

Hello, @Dave_Majak - Hope you are well 🙂

Thank you for becoming an HP Forum member. It is a dynamite location to get help from the community, get suggestions and find what has worked for others!

I understand you want to turn off the sleep mode in your Laserjet printer. I will do my best to help you with the issue. Please check the steps below:

• Find the IP address of your printer: 

• Press and hold the Cancel button  until the Ready light  blinks.

• Release the Cancel button .

  The Self Test/Device Configuration page prints. - Make a note of the IP address.

• Once you obtain the IP address, open a web browser on your computer (E.g. Google chrome / Safari / Internet explorer).
• Now type the IP address in the browser address bar to get the “Printer EWS page”.
• Search for “Energy save” / “EcoSMART console” option in the home screen. If you cannot find the option in the home screen, then navigate to “System” tab and look for “EcoSMART console”.
• You will find the “Sleep Delay” and “Power Down After Delay” options – Turn off both the options.

Let me know how that goes. Good luck!

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Dave_Majak]

Hello, I am unable to do so.

Sorry for Czech translation, but there is no possibility to turn those off.

[Dvortex]

Hello, @Dave_Majak

Thanks for the update!

I understand that you cannot turn off the Sleep feature of the printer. But you should be definitely able to turn off the "Auto-off" feature if such an option is enabled.

Regarding the Sleep mode feature, it is designed in such a way that the printer will wake up from the sleep if you perform any printer job like a print or copy. If the printer does not wake up from sleep while giving a print, then you can try disabling the IPv6 feature and assign a manual address to the printer which could help you fix the issue. Try the steps below:

•    Obtain the IP address as suggested in my above post and type the IP address on your web browser to obtain the printer EWS page on your computer.
•    Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
•    Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
•    Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
•    Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

•    Restart the printer and the router and check.

PS: The steps might be slightly different on you printer since it is different on certain printer models. But the idea is the same. Disable the IPv6 & assign a manual IP address and the DNS address.

Let me know how that goes!

Cheers 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Dave_Majak]

Thank you for assistance.

I am unable to find option to disable "Auto-off" as You could see in screenshots in post before.

I have configured printer to have static IPv4 and disabled IPv6.

Is it necessary to wake up printer with print job? I will try with user as soon as I can.

Since then, printer was asleep within hour and could not be awaken by opening EWS.

[A4Apollo]

Hi! @Dave_Majak, I am the MrRobot. It looks like you were interacting with @Dvortex, but he is out of the office today so I'll take over from here.

Kudos to you for trying out the steps.

You cannot turn off sleep or set auto-off setting on the printer.

The printer will wake up only when the print job is sent to the printer.

Hope this helps!

Have a great day ahead! 🙂