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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-01-2017 12:58 AM

HP Recommended
Product: MFP M476DN
Operating System: Microsoft Windows 7 (64-bit)

Hi, our company has bought 10 MFP M476DN devices! 3 of them after few months working showed similar problems - when scanning (ADF, FLATBED - both), there are sometimes lines in different colors, sometimes one line, sometimes one large line, sometimes a lot of lines, usually colored differently! Sometimes after switching off / on the problem is gone, sometimes not, sometimes i need to restart the printer many times to get rid of the line! No cleaning nothing, just restart and problem gone! ..And after a while its again back! ITS NOT A CLEANING ISSUE!!! No errors on display, nothing, just this software, hardware issue!

 

Does someone from HP people know how to deal with this? Maybe there is a firmware update? Or we just should bring the 3 printers straight away to warranty or to the seller/distributor?

2 REPLIES 2

‎02-10-2017 02:34 AM - edited ‎02-10-2017 02:36 AM

HP Recommended

I thought this is a HP support forum.. Dont see any support for 2weeks already!!!

 

People buy your stuff, which doesnt work how its suposed to, and nobody gives a **bleep**...THANK YOU VERY MUCH HP!

‎02-24-2017 04:42 AM

HP Recommended

Already 4 weeks..

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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