• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-04-2016 05:31 AM

HP Recommended
Product: M553
Operating System: Microsoft Windows 7 (64-bit)

Hi All,

 

I have a M553 I recently purchased for my office application.   The printer seems to get hung up and not print periodically saying Processing Job from Tray 2.  The only way to get things to print seems to turn the unit off and restart.  Any suggestions?

 

Thanks,

1 REPLY 1

‎10-10-2016 03:34 PM

HP Recommended

Hi, 

 

A print job might be stuck in the print queue. Following this guide could help with this: 

 

http://support.hp.com/us-en/product/hp-color-laserjet-enterprise-m553-series/7087331/document/c02205...

 

If the printer gets stuck in the processing state, try this article:

 

http://support.hp.com/us-en/product/hp-color-laserjet-enterprise-m553-series/7087331/document/c04499...

 

If the issue continues to happen, please let me know. 

I am an HP Employee
I work in Laser Jet Printing
The opinions expressed here are my own and not those of HP.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.