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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-15-2016 07:42 AM - edited ‎11-22-2016 07:03 AM

HP Recommended
Product: M775

I have an M775 with the 30.03.23 error.  This is a calibration failure error.  I found a small stick-on label that is magnetic laying under the document glass that I believe is responsible for this error.  Can anyone show me a picture of the underside of the glass so that I can see where to reattach it?  I think they all fell off, judging by all of the internet questions about this error.

 

I now find this:

30.03.23

Description

The calibration stitching label shifted or there are bad sensors in the scan module.

Recommended action

1. Turn the product off and then on.

2. Upgrade the firmware.

3. Replace the scanner

 

Does anyone know if the tab I found is the calibration stitching label? And then, where does it go?

 

I now see a picture of the white scanner cable, and I believe that the stitching label sticks on it.  Can someone send me a picture looking down into the scanner with the doc feeder open.  Then I can see its placement.

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