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‎09-24-2012 08:52 AM - edited ‎09-25-2012 10:47 AM

HP Recommended

Im getting this message with the last 3 toners we ordered.  The 3rd was a OEM HP cartridge.  Any thoughts on a fix.  The printer will not print and just displays this message on the display when we put a toner in..  I have the last old empty cartridge that worked before we started to have this issue.   If I put that in, I dont get the message and the printer will try to print.  The event log show the following on the last page count

68 3CD0D

68 8006

68 3D02

68 8006

68 1C3F

68 8006

1 REPLY 1

‎09-28-2012 07:01 AM

HP Recommended

It was the grounding spring. Somehow the old toner had a screw sticking slightly out of the side. When we put that toner in the spring moved out of place. It only made a contact with that particular toner due to the screw sticking out..

 

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=...

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