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09-24-2012 08:52 AM - edited 09-25-2012 10:47 AM
Im getting this message with the last 3 toners we ordered. The 3rd was a OEM HP cartridge. Any thoughts on a fix. The printer will not print and just displays this message on the display when we put a toner in.. I have the last old empty cartridge that worked before we started to have this issue. If I put that in, I dont get the message and the printer will try to print. The event log show the following on the last page count
09-28-2012 07:01 AM
It was the grounding spring. Somehow the old toner had a screw sticking slightly out of the side. When we put that toner in the spring moved out of place. It only made a contact with that particular toner due to the screw sticking out..