MFP M475 Fuser 50.9 error

[rm_f]

My MFP M475 has begun displaying "Fuser 50.9 Error".

I have followed the displayed instructions to power cycle and have disconnected from mains overnight however the problem persists. This error prevents using the unit.

The unit became out of warranty in June 2013 however the usage has been very light, still running on the originally shipped toner cartridges - estimate in the order of 2000 prints in total.

Thank you in advance for your assistance.

rm-f

[davidzuts]

Description

The product has experienced an internal hardware error.

Recommended action

Turn off the power by using the power switch, and then wait at least 30 seconds.

If a surge protector is being used, remove it. Connect the product directly into the wall socket.

Turn on the power and wait for the product to initialize.

If the error persists, replace the Fusing Assemblyart Number Part Description
RM1-8061-000CN Fusing assembly - For 110 VAC
RM1-8062-000CN Fusing assembly - For 220 VAC

[rm_f]

Thank you David.

The instructions are clear, and thanks also for providing the replacement part numbers, it helps.

I suppose a question for HP is whether it is expected or reasonable that I should need to replace such an expensive item every 2000 prints...

[Oldscout]

call HP and ask there might be a known issue.

[rm_f · Accepted solution]

To close this out.

I contacted HP, they were very personable and professional.

They rectified the problem by replacing the fuser unit.

It was a very pleasant experience.

Thank you to those who assisted.