MY PRINTER IS NOT PRINTING AND COPYING

[Damilola87]

please I need solution to this.

[Damilola87]

whenever I click on print it will print out blank papers and also likewise the copying.

[GeekMak]

@Damilola87

Thanks for reaching HP Support Forums.

This is the one stop for all technical solutions. 

I understand your issue. I’ll ensure that we work together and get this issue sorted out as quickly as possible. 

Clean the ink cartridges

The ink cartridges could be clogged, and you might need to clean them several times to restore print quality. Use the automated tool to clean the ink cartridges.

 NOTE: To avoid issues that require cleaning, always turn the printer off with the Power button.

1. Search Windows for your printer model name, and then click the printer name in the list of results.

The printer software opens.

1. Click Print & Scan, and then click Maintain Your Printer.

HP Toolbox opens.

1. Click the Device Services tab.
2. Click Clean Ink Cartridges, and then follow the on-screen instructions to clean the ink cartridges.
3. When the printer finishes cleaning the ink cartridges, click Print to print a test page.
4. Examine the test page.
   • If the print quality is acceptable, you do not need to continue troubleshooting.
   • If the print quality is unacceptable, follow the on-screen instructions to run a Second-level clean.

 NOTE: If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform the cleaning again.

To troubleshoot this issue, check this link Color or Black Ink Not Printing

Hope this helps.

I will be waiting for your reply.