I'm visiting my daughter with my MacBook Pro (Sierra, 10.12.4). She has an HP B210a that's connected to her home Wi-Fi. I've used her printer before, but not with this computer. My problem: The print queue reports "The printer is not connected." Printer Preferences reports: "Status: In Use."
After my print job failed, I deleted the job and the status returned to green and "Idle, last used."
I checked to make sure that the printer and my computer are logged into the same network.
I've deleted the printer and reinstalled it. After I'd re-installed it, Preferences showed the printer as ready. However, when I sent a print command, my machine could not connect to the printer.
I sent a job from a Windows computer, and it printed without any trouble.
I'm connected to the Internet through Wi-Fi—no problem there.
Update: After I posted, I continued searching at the HP Support page. I thought perhaps this printer is simply non compatible with this Mac and the macOS Sierra. However, I found these two are compatible, and I found instructions for installing the B210.
I deleted the printer again and started over. This time I hit a snag when I tried to selected the printer driver. When I clicked "Add," I got: "An error occurred while trying to add the selected device. Unable to communicate with the printer at this time." I'm confused. My computer can see that the printer is on the network, but can't communicate with it ... ?
Thanks for your continued participation on the HP Forums! I’d like to help!
Is the issue fixed? Or are you still facing the issue? Going through the post, it looks like a simple driver issue with the printer and MAC. If you are facing the issue still, try the steps listed below:
Click the Apple menu icon, and then click “System Preferences”.
Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.
Right-click the blank space in the Printers list, and then click “Reset printing system”.
Click “Reset” in the confirmation window.
Enter an administrator username and password, and then click “OK”.
Wait until the printing system is reset and no devices show in the Printers list
Restart your computer and then go back to System preferences – Printers and scanners.
Click the “Add button” (+).
Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer.
Click “Print Using...”, and then select the name of your printer (By default “Airprint” would be selected)
Please let me know if this resolves the issue, or if you require further assistance!
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DVortex I am not an HP Employee
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