Maintenance Kit notification - printer won't print

[MarcyB]

We have four desktop PC computers running Windows 7 on a network with this laser printer. The printer does not need a maintenance kit at this point. Three of the computers are printing with no problem. The fourth is giving a message to replace the maintenance kit and it won't print.

How do we reset this computer so it will no longer ask us for a maintenance kit and will print again? Is there a place to change a setting? Do we need to reinstall the print driver? Is there something else?

Thanks.

[GaryL1]

Go into the service menu and knock off a few thousand, ten or even set it back to 0.  Just make sure you have a maintenance kit handy because you are on borrowed time with that fuser. 

Also, the rollers are probably beat unless you have been changing them every 50k pages or so.   OEM kits are the best.  Remanufactured kits can fail a lot earlier and if not rebuilt perfectly they are hard to turn which will put a lot of stress on the fuser drive assembly.  That is an expensive fix if it goes bad.

The service pin for that machine is 05401508. 

Just for kicks, reboot it after the reset and print a configuration page to make sure the count "stuck".  Sometimes if it's not saved right it will not reset.  Give it a minute after you reset it before you exit out. 

This unit may be set to "stop on error" or "stop on out" or something similar depending on the firmware version.  You can go into the supplies settings and change it to "Continue".

[SHThompson]

Since the message occurs on just one PC then that PC seems to be pointed to a different printer.

BTW that message is informational and will not stop the printer from working.

If my post resolves your issue please click the accepted as solution button under it.

To thank a Tech for a post click the thumbs up button under the post.

You can even click both buttons. . .

[MarcyB]

Well, since there is only one printer, I'm pretty sure I'm pointed to the correct printer. The computer sees the printer so that is not a problem.

As far as the actual print job, it just sits there and does nothing once the notification comes up. There is not even a status message when I open the print queue. The notification does come up on another computer, and that computer does still print.

So the computer works, the printer works, and this computer won't print. I'm sort of out of ideas.

Thanks.

[MarcyB]

If this is happening on just one computer, the boss would rather not have to reset the counter. Can you think of a reason the notification would come up and then the job would not print?

On another computer, the notification comes up and the job still prints. That makes me wonder if setting the counter would solve the problem on just this computer? But I am really not sure.

Thanks for your answer.

[SHThompson]

Marcy,

This is not a printer problem, if it was the message would be on the Printer Display Panel, and even if the printer was displaying that message it would continue to work.

Try deleting the driver from the PC with the issue and then reinstalling it.

I stand by my statement that that PC is not pointed at that printer, if it was it would see the correct status.

SHT

[MarcyB]

I totally agree that this is not a printer issue. I'll reinstall the print driver on this computer and see if that does the trick.

Thanks.

[GaryL1]

I guess I read it too fast and thought the warning was on the printer.  It's easy enough to get the page count by printing a configuration page.  The page count and how many pages are on the maintenance kit are readily available.  This particular unit has a 225,000 page duty cycle on the maintenance kit.

Why this notice is popping up on a computer is kind of strange.  You said only one printer is on this network?  Well, that definately sounds like a software error.

You can always delete the printer, delete the port, unload a driver package you may have put in and then re-install it on a different IP address.   Use the Windows Update to find the drivers and don't use the disk. 

That is not a fix but can tell you if it was really messed up in the configuration of the drivers and it will work to get rid of that message.  Then if the message comes back, you can look at the printer.