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HP Recommended

“hpPostScriptPDE.plugin” will damage your computer message began on 10/23/2020 - using MacBook Pro OS 10.15.7 to print on HP LaserJet 4000.  Apple Support said I need to contact HP to resolve the problem.

 

HP Recommended
  1. Remove the existing HP printer software
    1. Open System Preferences
    2. Select Printers & Scanners

IronBadger_0-1604065603605.png

 

  1. Highlight all of the HP printer queues, including (fax) queues.IronBadger_1-1604065603610.png

     

  2. Select the “-“ button at the bottom of the list of printers
  3. Close System Preferences
  4. Open the /Library/Printers folder
  5. Delete or drag the “hp” folder to the trash

IronBadger_2-1604065603617.png

 

  1. Open the /Library/Extensions folder
  2. Delete or drag the following files to the trash if present
  • hp_fax_io.kext
  • hp_Inkjet1_io_enabler.kext
  • hp_io_enabler_compound.kext

IronBadger_3-1604065603622.png

 

  1. Download the latest HP Software available for your printer
    1. Go to support.hp.com
    2. Enter your product name into the identification field and select Submit

IronBadger_4-1604065603624.png

 

  1. Select the Software, Drivers and Firmware tab on the left

IronBadger_5-1604065603626.png

 

  1. Under “Driver” or “Driver-Product Installation Software” download the latest software for your device.
  2. This could be HP Easy Start, HP Smart or Mac Printer Driver version 5.1
  3. Once downloaded launch the applicable software and follow the prompts to install the latest HP solution for your device.
  4. In the case of the Mac Printer Driver version 5.1 you will need to open System Preferences and select Printers & Scanners to add your printer again.
While I may work for HP Inc, the views and opinions expressed here are my own.
HP Recommended

This worked!  Thanks 

HP Recommended

This totally worked for me - thank you so much! I tried other fixes which included uninstalling and reinstalling my printer and software but it didn't work. These steps you provided here finally worked.

HP Recommended

Thank you - I was able to print but the scanner is still not working.

HP Recommended

When this problem developed last Sat., I went to the apple store.  They uninstalled all of the printer files.  I had to go home where my printer was located and wait for a call from Apple tech to reinstall the printer files.  When that was all completed, my printer would pro nt but not scan.  I then used the method in message #30 posted here and it worked like a charm.  Everything works, actually even better than before (quicker printer response, etc.).  The procedure in #30 involves more than just reinstalling the printer files.  Read the post there and it explains it.  Good luck.

HP Recommended

Forgot to add that there is a YouTube video explaining the procedure in Message #30.  Here is the link:  

https://www.youtube.com/watch?v=AMUFffT73Vw&feature=youtu.be

 

 

HP Recommended

Thank  you.  I followed the directions and my Officejet Pro 8620 prints.  However, I still have the " HPDM.framework" error popping up and my scanner still won't work.  Anyone still having the same issue?

HP Recommended

This worked for me

MFP M177FW

Thanks!

HP Recommended

I did this and it did not stop the messages that pop up every few seconds. I cannot use my computer like this.

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