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‎05-18-2016 12:34 PM

HP Recommended
Product: hp psc 1210 all-in-one
Operating System: Mac OS X 10.11 El Capitan

Hi,

 

I desperately need to make work this printer because I am at a small village in Iceland and there is no access to new resources.

- I get this message when I send data to the printer:

Mechanism Error: The print cartridge cradle cannot move. Turn the printer off, free the cartridge cradle, and turn the printer back on.

- The "Check Paper" and "Check Print Cartridge" are blinking orange constantly.

 

- The print cartridge cradle moves non-stop from left to right and crashes violently on both edges several times before it stops.

 

There is no paper jam, I tried to reset the printer, I cleaned the ink contacts with distilled water and I bought new inks and nothing worked.

 

Is there something else I can try?

 

Thanks,
Antigoni

 

3 REPLIES 3

‎05-18-2016 12:41 PM - last edited on ‎11-06-2023 11:54 AM by

HP Recommended

Hi,

 

Kindly follow the below steps to resolve the issue,

 

https://support.hp.com/us-en/help/printer/carriage-jam

 

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Click the "Accept as Solution" if I have guided you to a solution!


Best wishes

Although I am an HP employee, I am speaking for myself and not for HP.

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‎05-18-2016 01:17 PM

HP Recommended

Hi,

 

The link leads to a 404 error. Coudl you look it up please?

 

Thanks!

‎05-18-2016 01:46 PM - last edited on ‎11-06-2023 11:56 AM by

HP Recommended

Try this one

 

https://support.hp.com/sg-en/document/c00441807

 

Although I am an HP employee, I am speaking for myself and not for HP
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