Media Tray Issue - HP8600 Plus

[Jelliott3]

Just experienced a mechanical issue with this printer that has worked admirably for quite a while. Let's see if I can explain it cogently.

When I insert the loaded paper tray, the paper edge is not lifted to engage with the feeder mechanism inside the printer.  The spring mechanism in the paper tray that lifts the inserted paper seems ok, but does not engage when inserted.  I have felt around inside the rear of the  tray slot for something that would release it, but have no clue what to look for.

The result is as expected; jamming and failure to load paper.

Anyone have ideas?

[Jeet_singh]

Hi @Jelliott3,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

As I understand you are having an issue with Media try on your HP OfficeJet printer. Don't worry as I have a few steps to help you get through this concern,

I reviewed your post and found that this looks to be a printer hardware. Before you could contact our HP phone support, I would suggest you try these steps here:

Let's start off by performing a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Next thing, I would suggest here is to open the tray and check for any obstructions inside the printer. If nothing appears, close the tray and make sure it's properly inserted.

If the issue persists, I would suggest this could be an issue with the printer itself, I would recommend you contact our HP phone support for available service options. If your product is out of warranty, please choose paid options to get the tech support number. 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

[Jelliott3]

Thanks for the reply.  I did a hard reset plus disassemled/cleaned all components I could could get to.  Now works fine!

[Jeet_singh]

Hi @Jelliott3,

Thank you for the update,

I appreciate your time and efforts,

I'm glad you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And accept this as the solution to help others find your post helpful.

Take care now and do have a fabulous week ahead. 🙂

Regards,