Message 'The parameter is incorrect'

[dcnlgjms]

I have an Officejet 6500A Plus all-in-one printer. I'm trying to get a reading on ink levels and I keep getting the message 'the parameter is incorrect.' I have rebooted the computer and printer and tried various other things and still can't solve the problem. Please help

[ShlomiL]

Hi,

Try installing the following patch and check if that resolves the problem:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-103219-2&cc=us&dlc=en&lc=en...

If the update fails for your device follow the steps and the Parameter is incorrect error should be solved:

http://support.hp.com/us-en/document/c03283238

Please let me know of any problem,

Shlomi

[dcnlgjms]

Neither worked. The message wasthat I did not need the update for my device.

[ShlomiL]

And did you followed the steps to manually resolve the problem as listed in the second link under Solution two?

[dcnlgjms]

Sorry it still did not work.

[dcnlgjms]

Yes and it still did not clear the problem.

[ShlomiL · Accepted solution]

So the next steps would be to reinstall the software:

If the printer connected via USb make sure to unplug the cable first.

Click Start > All Program > HP > The printer model and follow the link to uninstall the software.

Once the uninstall completes, reboot your PC and install the software again.

You may find the latest software available for sownload at the link below:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-86366-3&cc=us&dlc=en&lc=en&...

Regards,

Shlomi

[dcnlgjms]

Which I did.  I figure that some-how, it was corrupted and was not working correctly.  It is as it should be now.  Thanks.