Message d'erreur sur HP ENVY 7640

[imprimante_fran]

Bonjour,

Depuis ce matin j'ai le message d'erreur suivant: "Le chargeur de documents n'a pas pu prélever l'original.

Insérez l'original dans le chargeur de document et recommencer".

Que dois-je faire svp, sachant que j'ai ce message lorsque je veux scanner un document ou faire une copie?

L'impression fonctionne correctement.

Dans l'attente de votre retour.

Cordialement.

[Guleria_123]

Can you please translate it in english so that we can assist you better?

Nitin singh

[imprimante_fran]

Hi,

Since this morning I'm facing issue with my inkjet ENVY 7640.

When I try to scan or make a copy, I have an error message:

"The document feeder was not able to pick up the original.

Load the original in the document feeder and try again".

Could you please tell me what I have to do?

For information, printing a document from my PC is OK, and scanning also works.

Thanks for your support, waiting for your feedback.

Regards.

[Guleria_123]

In this case we would request you  to please chekc your drivers with the ENVY 7640  an dplease let us know  once agian so that we can assist you better.

Nitin

[imprimante_fran]

Hi,

Could you please tell me how can I do it?

How to check driver with the 7640?

Thanks for your answer.

Regards.

[imprimante_fran]

Hi,

What do I have to do please?

Regards.