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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-17-2017 10:17 AM

HP Recommended
Product: HP Color Laserjet CP1515n
Operating System: Microsoft Windows 10 (32-bit)

My printer is printing with the red and blue slightly mis-aligned.  The HP help page says to re-align them, but I need to open the Toolbox FX first.  Since I upgraded to Windows 10 I don't have this feature and I can't seem to find it online to download.

 

Can anyone help please?  Where can I find the Toolbox FX?

3 REPLIES 3

‎03-17-2017 10:45 AM

HP Recommended

 Have you tried calibrating from the printer's control panel?

 

At the front of the printer, use the left and right arrows to find the "System Setup" menu and press "OK".

 

Now find the "Print Quality" menu and press "OK".

 

Find the "Color Calibration" menu and press "OK"

 

Select "Calibrate Now" and press "OK"

 

The printer should spend a minute or two "Calibrating..."

 

It may take 3 or 4 calibrations to get the colors back in alignment.


Best regards.

I am an HP employee

‎03-21-2017 04:44 AM

HP Recommended

I've run the calibration several times and it's not worked.  I've also tried changing the magenta cartridge, but that hasn't worked either.  Do you think a service visit would be best now.  I'm getting fed up with it!

‎03-21-2017 08:30 AM

HP Recommended

Hi CSSarksafe,

 

I've sent you a private message with steps to perform a hard reset. After the hard reset you will then need to perform a new calibration from the control panel.

 

Best regards,

I am an HP employee
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