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‎12-11-2014 04:40 PM

HP Recommended

My printer was working just fine and all of a sudden it will not print.  Information on printer says it is offline.  Test shows it is connected to the internet and to the home network.  How do I put it back online.

 

1 REPLY 1

‎12-11-2014 07:24 PM

HP Recommended
First go to your devices and printer folder, right click on printer, select "see what's printing" then under the document tab make sure "use printer offline" isn't selected.

I would try going to the start button if you're using a windows PC then select all programs, then the printer folder and opt to add a printer. Proceed to finish the installation of the printer again and do a test print. You may have a second copy of your printer in your devices and printer folder that you'll have to print to but that's a quick fix to this issue

Let me know if you do not have those options or keep me posted what happened. I'm happy to help!

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