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HP Recommended

My HP Envy 4520 automatically cancels print half way and leaving out the last few pages everytime.  Does anyone know how to resolve this please

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HP Recommended

Hi @BUNDINI,

 

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I see from the post that you are having issues with the printer stops printing half way all the time leaving out the last few pages. Don't worry as I have a few steps to help you get through this concern,

 

To provide you with an accurate solution, I'll need a few more details:

Did you make any changes on the printer before the issue started?

Are you able to make a copy from the printer?

Have you tried to check the ink cartridges and cleaned the rollers?

 

In the meantime, let's start off by performing a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

Next thing, I would suggest here is to follow these steps:

  1. Find out what the IP address is that your printer is using. 
  2. Then go to control panel and click on "View Devices and Printers".
  3. Look for your printer and right click.
  4. Click "Printer Properties" and a new screen will open.
  5. Along the top, you will see some tabs. Click the one that says "Ports"
  6. Click "Add Port"
  7. Highlight "Standard TCP/IP Port" by clicking on it, then click "New Port".  A new screen will open.
  8. Click "Next"
  9. Type in the IP Address of your printer and click "Next"

Your computer should find your printer.

Click "Apply" and your printer should work correctly.

 

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

 

Jeet_Singh
I am an HP Employee

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