Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
Thanks for the post.
I understand that you are facing an issue printing from your Deskjet printer.
Not to worry, I will be glad to help.
Have you tried any troubleshooting steps on your own?
Are you able to make a copy on the printer?
Are you using genuine HP ink?
Does the printer have enough ink?
Copy function of a printer is independent of the software on the computer.
If you are unable to make a copy, please do hard reset (disconnect the power cable of the printer, wait for a minute and connect the power cord directly to a wall outlet and turn the printer ON.)
If the printer still does not make a copy after a hard reset. Make sure the printer has enough ink, remove the cartridges, clean the contacts and install it back on the printer and try to make a copy.
If the issue persists, please contact our phone support for the service or upgrade options for the printer.
If the printer makes a copy, please follow the procedure mentioned below to uninstall the printer and install it back on your computer.
Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
Go to devices and printers, select any printer listed there and you will get some options on the top.
Click on print server properties.
You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.
Delete all the instances of your printer listed in devices and printers.
Restart the PC.
Once the PC is on the desktop, press Win + R, it would bring a Run dialog box,
Type %temp% in the run box and click Ok or hit the Enter button.
It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
Restart the PC again.
Download the latest full feature driver from www.hp.com/drivers and install it on the computer.
Connect the printer to your computer only when the setup prompts for the printer.
Let me know if this helped.
Chimney_83 I am an HP Employee
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