My HP ENVY 5541 will not install even with HP print & scan Doctors help

[GARDIX]

I have tried countless times using different solutions to install my HP ENVY 5541 printer on my HP laptop but they all fail, The print & scan doctor gets nearly all the way to full install then i get the message "Install Failed!! I have had a message a couple of times about a missing "port window"? I have followed HP.s advice and solutions using there apps etc but to no avail. I know i can and have used the printer using  HP eprint so all is not lost but it just makes simple printing jobs drawn out by having to attach files to emails just so i can print! Any help would be appreciated!

[The_Fossette]

Hi @GARDIX

Thanks for reaching out to us on HP Forums, 

I see you are unable to install the printer software on one of the computers running on Windows 10. I will be happy to help. Kudos to you for trying to troubleshoot the issue on your own and providing the steps tried in such good detail. 

Recommend you to uninstall the printer again from Programs and features (Control Panel)

Check in device manager, if the printer is listed there, please delete it.

Go to devices and printers, select any printer listed there and you will get some options on the top. 

Click on print server properties. 

You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.

Restart the PC.

Update the firmware on the printer using the control panel on the printer. (Will require the printer to be connected to your wireless network.)

Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 

Type %temp% in the run box and click Ok or hit the Enter button.

It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).

Restart the PC again. 

Download the latest full feature driver from www.hp.com/drivers and install it on the computer. 

If possible, delete the printer from the registries using regedit or using any other 3rd party application.

If the issue persists, please contact our phone support for assistance. 

Let me know if this helped,

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