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kimberly99
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My HP Envy 120 series printer will no longer connect to my Mac OS Sierra

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HP Envy 120 Series
macOS 10.12 Sierra

My printer used to work with my Mac and now it shows as not connected. 

I have followed the 7 step power down and restart for computer/printer/router as listed in other comments. I have ensured that my printer is connected to the same network as my computer yet I cannot figure out how to make them talk.

Please help. 

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A4Apollo
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Hey there! @kimberly99, Thanks for stopping by HP forums!

 

I understand you have issues connecting your printer to mac.

 

Don't worry I'll try to help you out.

 

Did you make any changes to your printer?

 

How is your printer connected is it trough wireless or wired?

 

Please try the steps recommended below.

 

Reset the print system
   CAUTION:
Resetting the print system deletes all printers in the queue. This includes both HP and non-HP printers.
Click the Apple menu, then click System Preferences.
Depending on your version of OS X, click Print & Fax, Print & Scan, or Printers & Scanners.
Right-click the blank space in the Printers list, then click Reset printing system.
Click Reset in the confirmation window.
Enter the Administrator name and password, then click OK.
Wait for the printing system to reset. When complete, no printers should display in the list.
Try installing the HP software again.
If the printer is found during the installation, the issue is resolved.

 

 

Refer this article to further troubleshoot Printer Not Found During Network Driver Setup.

 

 

 

 

 

Let me know if this helps!

Have a great day ahead! 🙂

A4Apollo
I am an HP Employee

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kimberly99
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I have opened the Printers & Scanners window from System Preferences, however I do not get anything when I right-click anywhere in the window. I have macOS  Sierra

 

Screen Shot 2017-05-15 at 8.48.51 AM.png

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A4Apollo
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Hey there! @kimberly99, It's been great to hear from you again.

 

I appreciate your efforts for trying out the steps.

 

Thanks for sharing the picture, you don't have to right click to add the printer.

 

You have to select the + symbol on the printer and scanner window to add the printer.

 

Refer the video instructions to know more about adding the printer to your MAC.

 

 

I'll keep an eye out for your response.  

I hope you have a great day! 🙂

 

 

 

A4Apollo
I am an HP Employee

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