My HP Envy 4502 will not copy or scan. Scan Driver will not communicate with the product.

[Jkayross]

My Hp Envy 4502 will not copy or scan. Scan Doctor- scan driver will not communicate with product. I have uninstalled and installed drivers numerous times, updated firm ware, checked fire walls, turned off/ unplugged.... it actually scanned and printed for about 5 min after I updated firm ware then went back to not scanning or copying 🙄😒

[Rainbow23]

Hi @Jkayross,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to scan or copy from your HP ENVY 4502 e-All-in-One Printer.

This issue could occur if the scanner mechanism is not working.

Let's go through a few steps to troubleshoot this issue.

In order to isolate the issue between the software and the hardware of the unit, I suggest that you make a copy from the control panel of the unit.

You may check this link on how to make a copy: Copying Documents

If the copy is fine, then it is a software issue else a hardware issue with the scanner.

If the copy is fine, then you may follow the steps in the links below depending on how it is connected to the computer:

1. USB Scanner Connection Error (Windows)

2. Network Scanner Connection Error (Windows)

Let me know how this works.
 

You have a good day ahead.