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PlsHelp13
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My HP Envy 4502 will start to copy or scan something, the light bar will move the the other side

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HP Envy 4502

My HP Envy 4502 will start to copy or scan something, the light bar will move the the other side and then stop and the screen on the HP envy will just say "Copying 1/1" and wil never finish. I have tried all of the methods provided and have had no luck. Please help. 

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DavidSMP
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Hi @PlsHelp13,

 

Thanks for visiting the HP community.  A good day to you. I came across your post where you require assistance regarding copy-related issues with printing. I will be delighted to assist you here.

 

Splendid effort, commendable troubleshooting and a superb description of the issue. Kudos to you on that score.

🙂

I would require more information regarding this:

  • Have you tried to make a couple of copies both from the flatbed or from the ADF?
  • Did you bypass power strips and connect the printer directly to the wall outlet?

For now please try these steps:

  • Please perform a hard reset first:
  • Turn on the printer.
  • Wait until the printer is idle and silent before you continue.
  • Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
  • Remove the ink cartridges from the printer.
  • With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • NOTE:
  • HP recommends connecting the printer power cord directly to a wall outlet.
  • Reconnect the power cord to the rear of the printer.
  • Turn on the printer, if it does not automatically turn on.
  • The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
  • Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
  • Reinsert the ink cartridges, and then close the ink cartridge access door.
  • Then try to connect to the network and see if works.

Please try to make 2 copies each both from the flatbed and the document feeder to isolate the issue as to which part does not copy correctly.

 

If it does not copy, please contact HP phone support to get the printer replaced. Till the time you contact HP phone support you could use either the document feeder or the flatbed, whichever works correctly till you find the resources to get the printer replaced.

 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

 

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.  🙂  Please reach out for any issues and I'll be there to assist you. 🙂

 

Take care now and have a splendid week ahead. 🙂

 

DavidSMP
I am an HP Employee

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