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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-10-2017 08:17 AM

HP Recommended
Product: HP 8710
Operating System: Microsoft Windows 10 (64-bit)

Scan from printer to computer hasn't worked since I installed virus protection sotware.  It worked before that.  No fancy computer language please, I don't understand it.

1 REPLY 1

‎03-10-2017 08:50 AM

HP Recommended

Hi,

If the issue started upon installing an antivirus it is likely to be related with the anrtivirus settings and not the printer software.

 

Can you see any difference once temporarly disabling the antivirus software?

 

Which antivirus software did you installed?

 

Is the printer connected to your PC with a USB or through the network?

 

 



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