My HP Printer OfficeJet Pro 8020 not printing

[DFlores]

Not sure how my printer got off-line but it has been months since I can print from my PC to the printer. 

[Kumar0307]

@DFlores, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to print. Do you get any errors while trying to print?

Try making a standalone copy from the flatbed glass and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

If the printer is not connected to a wireless network,

• Restart the router, the printer, and the PC

• On the printer screen, go to Setup > Network Setup > Restore network settings

  Go back to Network > Wireless > Wireless setup wizard and select your network.

• Make sure the printer and the PC are connected to the same wireless network. Either 2.4 or 5GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

Use the HP Smart app to print from the computer.

Hope this helps! Let me know how it goes. 

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Have a great day!