My Officejet 6500A PLus won't connect to computers and show it is on the network. No blue icon lit

[JackFlash12]

Wow what a pain.  Just stopped and lost connection to the network at home.  No blue icon lit on the printer and I have tried many times to reset it.  I do have it on the web and network now finally but still no icon lit to tell me so.  When I try and print it sits in the queue and says printer not connected.  I installed some software from HP and got it connected to my PC wirelessly but we have 4 devices here that can't print.  I have gone into the router settings and added the device using the WAP number the printer gave me but nothing.  Frustrated for sure as I need it for my small Business.  Hope someone can help.  Thanks in advance, Jack 

[sandytechy20]

@JackFlash12

Thanks for taking an interest in the HP Support Forums! After reading your post I see that your HP Officejet 6500A printer does not maintain the wireless connection. I would like to help you out with this issue today.

• Restart the computer, printer, and router.
• Run the HP Print and Scan Doctor.
• Update the printer firmware.
• Assign a manual IP address to your printer.

Click here to refer the document and perform troubleshooting steps to fix this issue.

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

Cheers.

[JackFlash12]

Hi Sandy,

     Sorry for the delay but I have done all that.  I have managed to print using HP software loaded but still don't have the blue icon lit on the display.  It used to be there.  My wife's ipad will not print any more nor my Samsung tab.  Jack

[sandytechy20]

@JackFlash12

Thanks for the reply.

Superb job on trying the different steps to isolate the issue.

This seems to be a hardware issue.

I request you to contact HP Phone support for assistance.

Cheers.

[JackFlash12]

Morning and thanks for the reply,

     One thing I tried over the weekend was downloading the app for HP on my wife's ipad.  It does see the printer sitting on the network alright but still nothing.  I will call support as you suggested and thanks for the advice.  Jack

[sandytechy20]

@JackFlash12

Thanks for the reply.

Yes please contact HP Phone support for further assistance.

They should be able to help you in fixing this issue.

Thanks.