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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
HP photosmart 6520
Microsoft Windows XP

Server connection error:-1

1 REPLY 1
HP Recommended

@TFP521

A very warm welcome to the HP community. A very good day to you. 

I understand that you have an HP Photosmart 6520 e-All-in-One Printer and it is unable to scan wirelessly. An error appears saying Server connection error -1. 

I would like to know the following information to assist you better:

  • Is the printer able to make a copy? If yes then it indicates that the scanning hardware is fine.
  • Is the printer responding to the print commands from the computer? If yes, then it indicates that the printer connectivity is good over the network.

Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

  • Disconnect the power cable from the printer while the printer is still ON.
  • Disconnect any other cables if connected the printer.
  • Press and hold the printer’s power button for 15 seconds.
  • The printer should be directly connected to the wall outlet and not to a surge protector. Reconnect the power cable to print and the printer should power ON by itself. If the printer doesn’t power ON then please manually power it ON.

If the issue persists then please perform the steps as described in detail from this link.

I hope this helps. Feel free let me know. Cheers! 🙂

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