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Student
Posts: 1
Member Since: ‎05-22-2017
Message 1 of 2 (55 Views)

My new windows 10 computer doesn't accept my scanner although it has accepted the printer

Product Name: HPOfficejet6700 H711n
Operating System: Microsoft Windows 10 (32-bit)

I have the software dvd but it only supports Winows XP, Vista,and 7 can I get an upgrade

0 Kudos
Provost
Posts: 10,686
Member Since: ‎01-11-2011
Message 2 of 2 (41 Views)

Re: My new windows 10 computer doesn't accept my scanner although it has accepted the printer

Hi,

Thanks for using the HP Forums.

Can you download and install the FULL feature printer software from HP for your operating system (Win 10 32-bit):

https://support.hp.com/us-en/drivers/selfservice/hp-officejet-6700-premium-e-all-in-one-printer-seri...


Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps.

I am an HP Employee
Although I am speaking for myself and not for HP.
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