My printer is only printing every other line of the document.

[Poorservice2]

HP Deskjet 3630 on Windows. My printer is only printing every other line of the document. I see this has been a problem for other people. I've tried the generic help suggestions that were posted and the printer still isn't functioning. If this is a persistent problem why isn't HP rectifying it?

"HP COMMUNITY TEAM NOTE"

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[Bob_Headrick]

The printer printing every other line of a document would generally be caused by a connection issue between the cartridge and printer or a defective cartridge.  The troubleshooting steps in the document here may help resolve this issue.

[Poorservice2]

Hi Bob,

Thanks but where are the HP employees? 

I want a step-by-step solution from a paid employee of the company I bought this product from.

Best regards,

SM

[Bob_Headrick]

[The step-by-step procedure is in the document I referenced in my post above.]

To contact HP Support see the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
 
Case number and phone number appear.