My printer rollers not working

[Allie250]

The printer is not taking paper from the printer tray.  I can hear it try, but I noticed that the rollers are not rolling when they make the sound, so no paper can be fed.

[Jeet_singh]

Hi @Allie250,

Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query, I'll be more than glad to help you out 🙂

I understand you are having issues printing using your HP DeskJet 3636, I'll be really glad to help you with this,

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges from the printer and then perform a Hard Reset on the printer.

* With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

* Remove USB cable, if present.

* Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

* Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

* Turn on the printer and wait till warm-up period finishes and the printer is idle.

* Now insert the ink cartridge and then try to print a test page and check if it works.

Causes for the paper feed issues: Any of the following issues can cause paper feed issues:

• The paper tray is not pushed into the product until it stops.

• The paper tray is overloaded.

• The paper is curled.

• The print side or shiny side of the paper is not loaded face down in the tray.

• The paper width guides are too tight against the paper stack.

• The paper feed rollers are coated with dust.

• Debris such an as paper clips or bits of paper might have fallen into the paper path.

Experiencing frequent or recurring paper feed issues: Follow these guidelines to help prevent paper feed issues:

• Make sure to push the paper tray into the product until it stops.

• Load at least 10 sheets of paper into the tray, but do not overload the tray.

• Do not push the paper too far into the tray.

• Load only one type of paper at a time into the tray.

• Use only clean unused paper in the tray.

• Store paper in a cool dry place.

• Reload paper that has been in the tray for a while. Avoid printing on paper that is dusty.

• Wait for the product to complete a print job or to display an 'Out of paper' message before reloading the tray.

* Check the paper, and then reload

* Clean the paper feed rollers

* Adjust the paper settings in the print driver

For more details, please follow this link - An 'Out of Paper' Message Displays and the Printer Does not Pick up Paper - Click here

I hope this helps, let me know how it goes for further assistance. I'll be more than happy to help.

Keep me posted,

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.