My printer will not print clearly, even after new ink and cleaning/aligning heads

[maynerd55]

My printer will not print clearly or legibly.  I replaced the ink cartridges, cleaned the heads and realigned them several times.

[DavidSMP]

Hi @maynerd55,

Good Day. Thanks for posting your query in the HP community. I read the post regarding printing issues with the printer. It will be a pleasure to assist you here.

Commendable diagnosis, superb troubleshooting and splendid description of the issue before posting. Hats off to you on that score. 🙂

.I would require more information regarding this:

• Did you make a few copies and check if the copies come out fine?
• Did you bypass power strips and connect the printer directly to the wall outlet?

Please perform these steps:

• Please make 2 copies each both from the flatbed and the document feeder.
• Then check if they come out fine. If they do please reset the mac printing system. From this link: https://support.hp.com/in-en/product/hp-officejet-pro-8710-all-in-one-printer-series/7902014/documen...  and then add the printer.
• Then check if this does the trick for you.
• If the copies come out the same way as they get printed, then the printer could have a hardware issue.
• Please follow the steps in this link: https://support.hp.com/us-en/product/hp-officejet-pro-8600-plus-e-all-in-one-printer-series-n911/432...  for print quality issues.

If it does not fix the issue, please contact HPphone support to get the printer replaced.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please. Please note that I am not overloading you with a lot of troubleshooting steps.

Instead, just like you, I am eager to ensure that the problem gets resolved. So I am providing you with more resources and information at your disposal to deal with the situation better.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead.