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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-30-2014 01:47 PM

HP Recommended

All fine then I changed the black cartridge and the red tones won't print. Changed the tri-colour cartridge for a brand new one - still the same problem - red prints out as yellow. Same when printing from a word doc or a spresdsheet. I'm running windows XP and have a Deskjet 3845 - any ideas please??

2 REPLIES 2

‎07-01-2014 02:43 PM - last edited on ‎03-07-2017 12:22 PM by HP Administrator

HP Recommended

Hi fivebar! Welcome to the forumsSmiley Happy

 

 

I saw your post about the red ink not printing for you from your Deskjet 3845 printer. My best suggestion would be to try the steps from the guide below. Disregard the title of the guide as the issue you have contains the same troubleshooting.

 

Color Images Print in Black and White

 

 

If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.

 

 

Enjoy the rest of your daySmiley Happy

ℜ a i n b o w 7000

I work on behalf of HP



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‎06-08-2016 11:44 AM

HP Recommended

hewlett packard no longer supports the deskjet 9800

i was told nothing could be done.

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