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‎04-27-2017 09:38 AM - last edited on ‎04-27-2017 09:44 AM by Retired

HP Recommended

I recently replaced all my ink cartridges, now the printer will not print or copy and print anything.

I have cleaned the print heads and done an alignment test to see if this will help.  The printer cancels

the alignment test and I don't know why?   Can any one help me?

1 REPLY 1

‎04-27-2017 11:57 AM

HP Recommended

Please read this post then provide some details.  What printer model? What operating system? How is the printer connected - USB, wired LAN, Wireless LAN, bluetooth? Are there any error messages on the printer or computer screen?


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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