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‎04-27-2017 09:38 AM - last edited on ‎04-27-2017 09:44 AM by Retired

HP Recommended

I recently replaced all my ink cartridges, now the printer will not print or copy and print anything.

I have cleaned the print heads and done an alignment test to see if this will help.  The printer cancels

the alignment test and I don't know why?   Can any one help me?

1 REPLY 1

‎04-27-2017 11:57 AM

HP Recommended

Please read this post then provide some details.  What printer model? What operating system? How is the printer connected - USB, wired LAN, Wireless LAN, bluetooth? Are there any error messages on the printer or computer screen?


Bob Headrick,  HP Expert

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