My scanner is saving images sideways even though preview shows vertical orientation

[MrsHauser]

When I scan to my desktop, the image preview shows the correct orientation but when I save the image, it is turned 90°.  I tried turning preview 90° and my image was then saved upside down.  

[Dragon-Fur]

@MrsHauser

Which scanning software / application are you using for the scan?

In general:

Because you cannot correct the issue by shifting the orientation after the scan, try changing the way you have placed the item on the printer glass.   This may not be the answer; it will test whether the image on the glass is in the correct rotation.

Help from the printer How-to Section on Scan:

• How to Scan from the Computer (Windows)

1. Document provides a list of popular scan programs and explanations on their use.
2. For example, the "Scan with HP Software" section provides a how-to video.

and

•  Scan to Computer, Email, or PDF

1. This document shows a "how-to" image to place items on the printer glass.

If all else fails, save the stubborn scan, open the image in Paint : Use horizontal or vertical rotate to flip the image into the right rotation.

Reference:

Dragon Document - Help, Suggestions, and Examples:

Print - Programs_and_Methods

Sections – various, including:

• Preparation and Reference
• HP Photo Creations for Windows and Mac
• Printing with Paint
  • Print Photo at Desired Size
• Printing Photos with Windows Photo Viewer for Windows

Click the Thumbs Up to say Thanks!

Click Post that answers your question "Accept as Solution" to help others find it.

[MrsHauser]

I am scanning from the computer.  I don't know how to find information about what software that is.  I tried following the directions for when the scanner says it's offline, unplugging from scanner then the wall.  That has helped the situation.  It isn't every scan now just some.  Still, it's very frustrating.  I have an enormous mountain of photo's to scan and this is a disaster to productivity.

[Dragon-Fur]

@MrsHauser

Printer Homepage

Drivers, Software and Videos, How-to, Troubleshooting, Manuals, Product Information, and more:

HP Officejet Pro 8600 Premium e-All-in-One Printer series - N911

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@MrsHauser wrote:

I am scanning from the computer.  I don't know how to find information about what software that is.  I tried following the directions for when the scanner says it's offline, unplugging from scanner then the wall.  That has helped the situation.  It isn't every scan now just some.  Still, it's very frustrating.  I have an enormous mountain of photo's to scan and this is a disaster to productivity.

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Which program am I using?

The application / program is likely the Printer Assistant shortcut icon on your Desktop, else the program is whatever you are clicking on to start the scan.

Right-click on the icon / shortcut > check the information in "Target".   The path and the name of the program are located / presented in the box to the right of the word "Target:"

If you are starting the application from the windows start screen  (Windows key) , the program is whatever you are clicking to start the scan.

If you are using the Embedded Web Server (EWS) from your browser, the program is "Webscan".

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@MrsHauser wrote:

I am scanning from the computer.  I don't know how to find information about what software that is.  I tried following the directions for when the scanner says it's offline, unplugging from scanner then the wall.  That has helped the situation.  It isn't every scan now just some.  Still, it's very frustrating.  I have an enormous mountain of photo's to scan and this is a disaster to productivity.

---

Printer is Offline - test results

Reference:

Printer is Offline (Windows)

If Printer Reset has in some way influenced the outcome, it is less likely the problem is related to software.

Trying different programs - "Eliminate the program as the problem"

If you like, do try a different program / application for the scan.

Help from the printer How-to Section on Scan:

• How to Scan from the Computer (Windows)

1. Document provides a list of popular scan programs and explanations on their use.
2. For example, the "Scan with HP Software" section provides a how-to video.

The recommended scan program for post 2013 printers:

HP Scan Extended

If there is no difference regardless of which program / application you use, it more likely the problem is Hardware.  There is no fix, adjustment, or setting to fix failing hardware.

Hardware / Error Checking

If you have not already done so, complete all the steps:

     Fixing Scan Quality Issues

    Step 6:  Service or Replace the printer

If the printer is aware of the problem, you might see an Error on the printer panel.

    Troubleshooting Section > Errors and Lights on Product

Troubleshooting from the computer:

    Control Panel > icon view > Troubleshooting > Hardware and Sound > Printer

Contact HP Technical Support

If the printer is under either the original or an extended warranty, you should certainly contact HP Technical Support.

HP Contact Information – Sales, Technical Support, other Contacts 

For USA / Canada

1. Create case online: HP Customer Support - USA / Canada - Contact
2. Receive Case Number and Contact Information (after the completed form is submitted)

For UK

1. For faster support, create case online HP Customer Support - UK - Contact
2. Contact Phone: 0207 660 0596

OR

HP Tech support/ Customer Service – Some English-Speaking Countries

OR “everywhere else”

HP World-Wide Support

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• Use Categories and the search window to narrow the search
• For example, search for “Scan”

Moving your printer to Another Country / Region? 

• Have your new region’s printer ink purchased and on hand, then contact HP Support

     HP Printers - Finding Ink Cartridges after Moving to Another Country/Region

Commentary

I hope you find an easy solution, that is, something that fixes the problem without having to service or replace the printer.  

Another of our Forum Experts might have something to add in which case he / she will post on this thread.

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