Need Help: Why does Scanner say disconnected when it's plugged in--and where does the fax go?

[cdchp]

Please help, I'm losing tons of work time to this and it's super frustrating. Every time I try to scan, the device says it's not connected, even though it is--cables fully connected, printer and scanner are in my computer system, the printer works fine. Only way I can scan anything now is using Scan Doctor, and running a Test Scan.

Also--the printer tells me the scan was sent to my computer, but it never says where--and it's nowhere anywhere in my computer! Where on earth does the scan go?? Can anyone help please?

Thank you very much.

[DevRao]

Hi,

The default location for scanned output is My Documents>My Scans.

[cdchp]

 thank you very much, unfortunately nothing ever appears in that folder, I already looked at previous problems like this and looked for that. There's not even a folder for scans on my system. where else might it go? It's just bizarre it keeps saying that it was sent to my computer but it will not say where.