Network Device Installation hangs

[RSDesign]

I've had this printer about 2 weeks. When received I installed all software, it took a few atempts to successfully complete the 'Network device installation' step but eventually it worked. A few days later I was unable to print with the print que displaying a 'printer offline' message. I ran the print and scan doctor and although after several attempts it stated to have fixed the print que the 'offline' message was still displayed and I was still unable to print anything other than the test page. I searched the web for asnwers to no avail so uninstalled all hp software with the view to re-install:

• downloaded (from 123.hp.com) and reinstalled the envy 5640 software

• launch the softare and click connect new device

• select wireless connection

• after network check completes I select my printer and cick next

the following 'Network Device Installation' sreen just hangs for several minutes, and eventually fails. I have attempted the installation repeadely but the result is always the same.

Please someone help I have a printer that I can do absolutely nothing with and feel very frustrated.

[greenturtle]

Hi,

Thanks for using the HP Forums.

Can you try this Uninstaller from Microsoft and then reinstall the FULL feature software again?

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...

Let us know if that works!

[RSDesign]

Thanks, but it did'nt work.

I downloaded the microsoft uninstaller, it uninstalled all hp software, previous downloads and desktop icons. I downloaded a fresh install from 123.hp.com and re-installed but again it fails at 'Network device installation' the scrolling green bar page hangs for 5 minutes and results in a page stating 'Unsucessful network installation, the device was unable to be installed over the network'. I'm offered re-try or return to connection options links so I have to force quit the installer (which is rubish, why no quit/close option). 

[RSDesign]

I realy need some help with this. I ultimately need to use the printer wirelessly but if I was able to complete installation using a usb cable could I later switch to a wireless conection? Does a wireless connection use the same printer driver as cable connection.

Thanks.

[greenturtle]

HI,

If you can install via USB for the FUL feature software, you can convert it to wireless.

These 2 videos show how it's done:

HP Envy 4520 Download and install software and connect with USB connection- Part 1

HP Envy 4520 Convert a USB connected printer to Wireless Connection – Part 2

Hope that helps!

[RSDesign]

Another fail, when trying to connect deveice via usb it keeps telling me to connect the printer using a cable even though it is already connected. I tried clicking 'connect later' which creates the correct envy icon in the devices and printers control panel and the printer will then print with the cable connection however when I remove the cable the printer shows an offline status and if i try and connect wirelessly I am back to the scrolling green bar 'Network device installation' screen that fails.

[RSDesign]

I have spent hours trying to get this useless printer to work, I am utterly pissed off. I cannot find any tech support UK telephone numbers or email addresses other than a paid support service but I do not feel it is reasobale that I should have to pay for tech support for a product that has never worked correctly through no fault of my own.

Does a Hewlett packard offer any tech support?