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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-12-2017 07:11 AM

HP Recommended
Product: HP HD Pro Scanner 42"
Operating System: Microsoft Windows 7 (64-bit)

I posted this is the scanning forum, but thought maybe since it goes with our wide format machine.  Somebody in here might have some knowledge to share.

 

I am having an issue where when we choose to scan, our network folder is not listed as an option.  But if I go to Add/Remove Network connection the folder will show up to be removed.

 

We have tried rebooting - which takes forever, the touch screen freezes for about 15 minutes after reboot

Reseating the network cable

Recreating the path to the network folder.

 

Any suggestions would be greatly appreciated.

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