×

Information

Fix Windows 10 Update Issues

Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center

×

Information

Fix Windows 10 Update Issues

Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center

This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

1 0 0 0

Message 1 of 1

Network print queues not working with Windows 10

HP Recommended

Product: Color Laserjet M577

Operating System: Microsoft Windows 10 (64-bit)

Hello -

My company recently bought this printer and I'm having an issue with my Windows 10 clients. I've set up two print queues - one for color and one for B&W - and given the queues different names and share names. However, when I set up the printer on a Windows 10 machine, both printers have exactly the same name - the name of the driver they are using. Plus, they don't actually save the preference of B&W or color (or any other preference, as far as I can tell). The same print queues work fine on my Windows 7 machines. This is probably a Microsoft issue, but I haven't found any solutions through them. Hoping you can help!

This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation