New Cartridges; Can't Print!

[goday79]

I replaced the ink cartridges on my Officejet 6500 E710n printer and now nothing prints. I've cleaned the printhead as recommednded by the online instructions. Now, the ink levels (color) have been reduced to 1/2 full. I've not printed one single document. I'm at a loss. Can someone please help?

[DavidSMP]

Hi @goday79,

Thanks for stopping by the HP Support Forums! Good day.  I understand that you are looking for assistance regarding printing issues with the printer. It does not print despite replacing the cartridges. It will be a genuine pleasure to assist you.

You’ve done a fabulous job by describing the situation perfectly and diagnosing the issue correctly. Kudos to you on that score.  Superb troubleshooting was done as well. You are an important HP customer and it is paramount to assist you here. We greatly value your relationship with HP and I take it as a privilege to share this platform with you.

 For better clarity and to assist you better, I would require more information regarding this.

• Did you clean the print heads from the computer software of the printer and not manually?
• Did you align the cartridges after replacing them?
• Did you wait for a longer time to replace the cartridges despite getting the message replace ink cartridges?

When ink cartridges are replaced, normally an alignment page is printed.

Manual cleaning of the cartridge and print heads is recommended as cleaning it from the printer software consumes a lot of ink and depletes ink levels.

Please try all the prescribed steps in these documents: http://support.hp.com/us-en/product/HP-Officejet-6500A-e-All-in-One-Printer-series---E7/4083974/mode...

Link 2: for color pro black not printing: http://support.hp.com/us-en/product/HP-Officejet-6500A-e-All-in-One-Printer-series---E7/4083974/mode...

Finally, if nothing works please contact HP phone support to get the cartridges replaced.

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.

They will be happy to assist you immediately.

Hope this helps. Let me know how this goes. I hope the issue gets resolved without hassles and the unit works great. I'm always there to assist you. Please reach out anytime.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead.