New HP Envy 4500 wont connect with my computer

[Adnilybrek28]

Brand new HP printer shows clear blue light indicating connection with my wireless network but printer will connect with my computer (Windows 7 64 bit)

I have tried troubleshooting with Doctor without success.  I thought about restoring to manufacturer specs. but anxious about this procedure.

Confused.

Help please

[Dragon-Fur · Accepted solution]

Adnilybrek28

Welcome to the HP Forum.

There is a great deal of helpful inforamtion at your printer's website.  In addition, the most important thing you can do is to install the Full Feature Software for your printer.  The installation process should help you with the connection process.

General Instructions to Install the Printer Software

• Create a Restore Point:   Create a Restore Point – Win7  OR  Create a restore point Win8

• Open HP Drivers & Downloads
• Enter your Printer Model information
• Select your Printer from the “Results” list

OR

• Open HP ENVY 4500 e-All-in-One Printer Drivers

• Enter your Operating System in the Drop-down menu
• Click NEXT and Scroll down
• Look for category Driver - Product Installation Software
• Select the Basic Driver, e-print, or Full Feature Software
• Save the *.exe installation package(s) on your computer

The file(s) will likely save to the "Downloads “folder.

If available, you may wish to download the Print and Scan Doctor and / or other programs from Category – Utilities

HINT:

Install Utilities / Tools first; the little installation packages are smaller in size

• If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, Select run as Administrator and install.

NOTES: 

•          Look at the bottom half of the main webpage for your printer for helpful videos to assist with the installation of the printer software!
•          Scroll the video list back and forth until you find the video that most closely matches your situation.

• USB connection: Download and install the driver software before connecting a USB cable.
• Ethernet: Connect the printer to the network and (Optional) assign the printer an IP address at the router. Once the printer is connected to the network, be sure the printer is switched on and then install the printer software.
• After the initial installation is complete and working, check / install Category - Update

There is valuable information at the printer’s website, including manuals, how-to pages, a Troubleshooting and SOLUTIONS section, and alerts and notifications for your printer.  Be sure to take an extended look at what is available.  Bookmark the page.

Click the Kudos Thumbs-Up to show you appreciate the help and time from our Experts.

Although I strive to reflect HP's best practices, I do not work for HP. 

Click Accept as Solution when the Answer is a good Fix or Workaround!

[Adnilybrek28]

Many thanks.  So helpful.

Kind regards

Linda

[Dragon-Fur]

You are welcome, Linda.

Pleased to have helped.

Happy Printing!

Click the Kudos Thumbs-Up to show you appreciate the help and time from our Experts.

Click Accept as Solution when the Answer is a good Fix or Workaround!

Although I strive to reflect HP's best practices, I do not work for HP.